Ordering a Kobold product is easy and hassle-free. You can place your order via this website by clicking on the “Buy Now” button next to each product. The online order system only works with desktops and is not compatible with mobile devices. You may also place your order via email or by calling 1-877-SOARWAY or 1-724-533-3000. By placing an order you agree to our return policy below.
Each Kobold product is crafted by an artisan and we don’t believe in a factory environment. Due to the nature of our handmade, piecemeal production process, we sometimes have waiting lists for our most popular products. In the even that the product you ordered is not in stock, you will be notified and we will inform you of the product’s expected delivery date. Once you receive your order, you have 10 days to return it for a full refund per Kobold’s return policy below.
Kobold merchandised purchased from Kobold can be returned for a full refund provided the merchandise is returned to Kobold within 10 days of receipt in the original, factory-new condition. Used, worn or damaged merchandise is not eligible for a refund and is excluded from this return policy. Likewise, custom-made merchandise is excluded from this return policy.